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Frequently Asked Questions
Are you a factory or a trading company ?
We are an original specialized manufacturing factory producing all kinds of wooden boxes and other wooden handicrafts, boasting a professional and creative design and development team, experienced production managerial personnel, and a large number of skilled workers. We possess a range of advanced machinery and equipment, ensuring a high mass-production capacity.
I have my own design, can you make samples ?
Yes, we welcome customers' own unique designs. We are happy to work with you for developing and modifying existent products or, simply making your fancy conception come true. Please be aware that a charge may occur to cover some of our costs on making the samples.
Do you have MOQ requirements ?
In most cases, yes. Quantity is closely related to production costs. We require a MOQ, i.e., Minumum Order Quantity, to make the mass-production possible at a reasonable cost which the market can accept.
We have a RTS Scheme under which NO MOQ is required. Please contact us for details.
What is your sample policy ?
We adopt a "pay before, return after" sample charge policy.
We welcome product development collaboration projects. The original design samples involve an investment in manpower and materials. Therefore you may be requested to share the costs. This charge will be returned under the first practical order.
As for the payment under the online orders of the ready-made samples at this site, you are eligible to get the full refund if you place a further order that meets our agreed MOQ requirement.
Do you have any stock items ?
The quantities of mass-production are actually decided by each specific order. In other words, we usually do not produce extra goods. Therefore we do not keep any stock except for our RTS Scheme.
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